Success Stories

Every customer is treated as if they were our first priority. It’s the personal attention of our knowledgeable staff that so many of our customers appreciate. Here are just a few of the unsolicited testimonials we have received from our loyal customers:

“Our account manager recently scheduled two days of FutureOffice training sessions. Two of our employees came the first day and loved it so much that we sent other employees to the second day of training.”

“They handle our insurance problems as if they were their own.”

“I had an employee traveling out of state with her spouse, who was covered on the group health plan. The employee’s spouse had a life threatening heart problem while traveling. He needed to be sent back to a large hospital in Arkansas for treatment. Our account manager arranged for the employee’s spouse to be sent via air ambulance to the hospital. It was a great relief to the employee to have someone handle this for her. Our account manager then monitored the air ambulance claim to ensure it was processed and paid properly.”

“Our account manager adds a personal touch to every situation, no matter how difficult or frustrating the circumstance.”

“I was recently given additional responsibilities which included writing job descriptions for all present and future positions within the company. Because I had no experience with this, I was extremely happy with the job writer feature within FutureOffice. The timing couldn’t have been better for us and the company!”

“This morning’s session was good. Good info and I love FutureOffice.”

“We would not go through the renewal process without their expertise and advice.”

“I had some extenuating circumstances while participating in an H.S.A plan due to the use of the hospital’s pharmacy which is not a retail pharmacy. The pharmacy claims were not applied to my deductible because the pharmacy was unable to run them through Express Scripts. My account manager worked for the last year to get my deductible credited with the pharmacy claims. I received a check for reimbursement for over $700 last month and will receive another check for over $500 from QCA in the next week.”

“I just want to say thank you for being there, even though I know some of you must have damage of your own with which to deal.”

“I called your office on Tuesday morning after Gustav to file a claim and was super impressed to find you were working. I have been a customer for over 30 years and would like to thank everyone for being there for me, as I will never forget it. I am glad to have you as my agent.”

“While other corporations are too consumed with day to day operations and forget about client hardships, your organization excels in the true spirit of helping the community. I applaud your leadership and your disaster team's compassion. BancorpSouth is a corporation of which all employees can be proud to be a part.”

“Your agency is the only agency that has all of the information on the claim and so many contact numbers for the insured's. You all do not realize how much easier this makes our job.”